Our Commitment

As a client of Pfeil & Millonzi, LLC you can expect:

• We will diligently and vigorously represent your interests to the very best of our ability.

• We will provide practical legal advice that is useful to you. To this end, we will work with you to solve your problems, not create additional problems for you.

• We will listen to you so we can understand your needs and expectations. We recognize that you are the client and we will strive to serve you as long as we remain within our legal and ethical obligations.

• We will respond to your inquiries and questions promptly. Every effort will be made to return telephone calls on the same day they are received. Our schedules are flexible to allow for evening and weekend meetings.

• We will update you regularly and welcome your questions regarding the status of your matter.

• All information that we receive from you will be held in confidence as required by our ethical obligation as attorneys and will not be released to anyone except as agreed to by you or as required or permitted to be released by applicable federal or state law.

• At the start of your relationship, we will provide you with a written fee arrangement so you know what to expect from Pfeil & Millonzi, LLC. We offer both fixed and hourly rates. The fixed rate matters generally involve residential real estate and estate planning matters. All other matters, unless otherwise agreed, will be charged on an hourly rate basis. The hourly rate charged will be based on the expertise and experience of the individual working on your matter and is comparable to rates charged by similar sized law firms.

• If your matter is billed on an hourly basis, your attorney will charge for all time spent on your matter. Services are billed in increments of tenths (1/10) of an hour. This includes but is not limited to office conferences, court appearances, research, writing and time spent with you on the telephone. You also will be billed for all necessary expenses such as postage, express delivery, long distance telephone calls and copies. At times, expense charges may lag behind the normal billing cycle. These costs will be included on the next invoice. You will receive monthly invoices covering all work and necessary expenses for the previous month. Each statement is payable when you receive it.

• If your matter is billed on a fixed fee basis, the costs outlined above, with the exception of court appearances, are included in the fixed fee. You will receive an invoice for the fixed fee upon completion of the matter. This statement is payable when you receive it.

• We may ask you to make an advance payment toward your attorney fees. If this approach applies to you, the agreement will be confirmed and explained in the written fee agreement. The advance money will be held in the trust account of Pfeil & Millonzi, LLC as your attorney works on your case. If advance money is left in the trust account after all services have been rendered, the remaining balance will be returned to you.

• If at any time you feel that Pfeil & Millonzi, LLC is not meeting your expectations, let us know and we will do everything possible to address your concerns.